Terms & Conditions
Welcome to The Xela Market
By using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchase.
1. General Information
- Owner: Xela Market
- Location: KM 8.5 Carr. Tulum Boca Paila, Zotel Hone, Tulum, Mexico
- Contact: boutique@xelatulum.com
2. Use of the Website
- By accessing or purchasing from The Xela Market, you confirm that you are at least 18 years old or have parental consent.
- Unauthorized use of this website may result in legal action.
3. Products & Orders
- All products are handmade and may vary slightly from photos.
- We reserve the right to cancel orders due to product unavailability or pricing errors.
4. Pricing & Payment
- All prices are listed in USD.
- We accept major credit cards and payment providers listed at checkout.
5. Shipping & Delivery
- Free shipping applies to U.S. orders over $800 USD.
- Delivery times are estimates and may be subject to delays.
6. Returns & Refunds
- Refunds are only accepted for defective products.
- Items must be unused and returned in original packaging within 14 days.
7. Intellectual Property
- All website content, including images, designs, and text, is the property of The Xela Market. Unauthorized use is prohibited.
8. Liability Disclaimer
- We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
9. Governing Law
- These terms are governed by U.S. and Mexican law.
Privacy Policy
Your Privacy Matters
At The Xela Market, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
1. Data Collection
We may collect the following personal data when you use our site:
- Personal Information: Name, email, shipping address, and payment details.
- Usage Data: IP address, browsing activity, and site interactions.
2. How We Use Your Information
We use your data to:
- Process and deliver your orders.
- Send updates and promotional materials (only with your consent).
- Improve our website functionality and customer service.
3. Data Sharing & Security
- Third-Party Services: We may share data with payment processors and shipping carriers, strictly for order fulfillment.
- Security Measures: We use secure servers and encryption protocols to protect your personal data.
4. Cookies & Tracking
- We use cookies to enhance your browsing experience and track website performance.
- You can manage cookie preferences through your browser settings.
5. Your Rights
- You can request access to, correction of, or deletion of your personal data at any time by contacting us at **privacy@xelamarket.com**.
6. Policy Updates
- We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.
Need Assistance?
If you have any questions about our Terms & Conditions or Privacy Policy, contact us at:
📧 Email: boutique@xelatulum.com
By using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchase.
1. General Information
- Owner: Xela Market
- Location: KM 8.5 Carr. Tulum Boca Paila, Zotel Hone, Tulum, Mexico
- Contact: boutique@xelatulum.com
2. Use of the Website
- By accessing or purchasing from The Xela Market, you confirm that you are at least 18 years old or have parental consent.
- Unauthorized use of this website may result in legal action.
3. Products & Orders
- All products are handmade and may vary slightly from photos.
- We reserve the right to cancel orders due to product unavailability or pricing errors.
4. Pricing & Payment
- All prices are listed in USD.
- We accept major credit cards and payment providers listed at checkout.
5. Shipping & Delivery
- Free shipping applies to U.S. orders over $800 USD.
- Delivery times are estimates and may be subject to delays.
6. Returns & Refunds
- Refunds are only accepted for defective products.
- Items must be unused and returned in original packaging within 14 days.
7. Intellectual Property
- All website content, including images, designs, and text, is the property of The Xela Market. Unauthorized use is prohibited.
8. Liability Disclaimer
- We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
9. Governing Law
- These terms are governed by U.S. and Mexican law.
Privacy Policy
Your Privacy Matters
At The Xela Market, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
1. Data Collection
We may collect the following personal data when you use our site:
- Personal Information: Name, email, shipping address, and payment details.
- Usage Data: IP address, browsing activity, and site interactions.
2. How We Use Your Information
We use your data to:
- Process and deliver your orders.
- Send updates and promotional materials (only with your consent).
- Improve our website functionality and customer service.
3. Data Sharing & Security
- Third-Party Services: We may share data with payment processors and shipping carriers, strictly for order fulfillment.
- Security Measures: We use secure servers and encryption protocols to protect your personal data.
4. Cookies & Tracking
- We use cookies to enhance your browsing experience and track website performance.
- You can manage cookie preferences through your browser settings.
5. Your Rights
- You can request access to, correction of, or deletion of your personal data at any time by contacting us at **privacy@xelamarket.com**.
6. Policy Updates
- We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.
Need Assistance?
If you have any questions about our Terms & Conditions or Privacy Policy, contact us at:
📧 Email: boutique@xelatulum.com